Shipping Policy
Gear5world Shipping Policy
1. Order and Stock Availability We make every effort to ensure product availability. In the event of a stock discrepancy after an order, we will contact you to discuss possible alternatives.
2. Shipping Fees
- Standard shipping: Free for Metropolitan France and International.
- Insured shipping: Fees will be determined at checkout.
3. Delivery Time
Our shipments are made directly from the Japanese market. Our delivery times are 15 to 20 business days.
The maximum delivery time is 4 business weeks. If an order does not arrive within 4 weeks, please contact us at gear5world@gmail.com with your order details.
4. Address Change An address change is possible within 24 hours of your order. After that, no modifications will be accepted.
5. Delivery Restrictions
- PO Boxes: By postal services only.
- Military bases: Deliveries not available.
6. Tracking A tracking link will be sent to you by email once your order has shipped.
7. Damaged Packages If a package is damaged upon receipt, refuse it and contact us immediately at gear5world@gmail.com.
8. Duties and Taxes Sales tax is included in our prices. Import duties and taxes may apply for international deliveries.
9. Cancellations Cancellations are possible before the order is shipped. If your order has already shipped, please refer to our refund policy.
10. Insurance Packages are insured for damage or loss up to the declared value. If a package is confirmed lost, we will offer to reship it at our expense or provide a store credit of equivalent value.
11. Returns Please consult our return and refund policy at the bottom of our website for details.
12. Customer Service For any questions, please contact us at gear5world@gmail.com.